Device Trade-In & Phone Repair Policy

At Elite Phone Inc., we aim to provide a fair and transparent process for device trade-ins and repairs. Please review the following guidelines before sending your device to us.

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Device Trade-In

      •     Customers are responsible for securely packaging their device prior to shipping.

      •     Elite Phone Inc. is not liable for any loss, theft, or damage that occurs during transit.

      •     We strongly recommend using a tracked and insured shipping service for your protection.

      •     The final trade-in value will be confirmed only after a complete inspection of your device.

If a device arrives damaged, or its condition differs from the description provided, the quoted value may be adjusted or declined.

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Phone Repairs

      •     All repairs are subject to a pre-inspection to confirm eligibility.

      •     Customers will be provided with an estimated cost and turnaround time prior to repair.

      •     Elite Phone Inc. is not responsible for additional issues discovered during the repair process that were not disclosed or visible beforehand.

      •     Warranty coverage for repairs will be clearly communicated at the time of service.

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Note: By shipping your device to Elite Phone Inc., you acknowledge and accept the terms outlined above.